Please take a moment to look through our terms and conditions. If you should have any enquiries relating to our terms and conditions please do not hesitate to contact us.
Airport Parking UK
14 Bootham,
York,
YO30 7BL
Telephone: 01904 652400
Facsimile: 01904 659838
We are acting as an agent for the individual local airport car parking suppliers which offer car parking on the basis described below.
Parking Contract
We are an agent for the car-parking supplier. Your
car-parking contract is made with the car-parking supplier concerned, on its terms and
conditions. Each car-parking supplier will generally accept responsibility for its own
negligence and will maintain an insurance policy accordingly. It will not accept
responsibility for the acts of any third party and neither will it accept responsibility for
your car or anything in it, which is covered by any other insurance policy. Each car-parking
supplier's terms and conditions are exhibited at each car park or are available on
request.
Car Parking suppliers will disclaim any liability, if you do not notify them of any loss or damage to your vehicle before you leave the car park.
Local car parking suppliers do not accept liability for the following:
- Loose items or articles not otherwise permanently affixed to the vehicle.
- Damage to windscreen or windows.
- Mechanical or electrical defects to the vehicle, as these can arise at any time.
- Hire charges or hotel charges, however so incurred.
- Personal possessions left in the vehicle.
Some car-parking suppliers extend their own insurance, on payment of an additional premium, to include cover for some matters for which they would not normally accept liability. We encourage you to take this extra insurance, details of which may be available at the car park reception.
Car parking suppliers may require you to use alternative car parks to the ones indicated, particularly at peak periods.
It is important that you keep your car parking receipt safe whilst on holiday. Local car parking suppliers have a lien for all charges due and will only release your car on production of this receipt or payment of the appropriate amount.
How to Book
You can book online at www.valetparkingheathrowterminal5.co.uk. You must notify us of any change in your holiday or flight details once you have made the
booking.
Car Parking Vouchers
All clients will be issued with a car-parking voucher, before departure from the UK.
This voucher is a pre-paid voucher and must be presented to the car-parking supplier, at the
time of delivery of your vehicle, unless otherwise instructed.
Large Vehicles
Any vehicle larger than a regular car parking space, ie Vans, Trucks, Caravans and
Trailers etc may not be accepted at certain car parks, or an additional charge may apply.
Please phone CAPS before booking if your vehicle is not a Car and/or is larger than a normal
car parking space. Car Parks reserve the right to refuse entry if you do not follow this
procedure.
Payment
We accept Visa, Barclaycard, MasterCard, Access and Switch/Maestro.
CAPS will accept bookings made using a voucher code which entitles the customer to a further
discount off the cost of their airport parking. CAPS will also accept a booking from
"Cashback sites" however CAPS will not accept a booking that comes from a
"Cashback site" and uses a discount code, only the discount will be given unless a
prior agreement is made.
Cancellations and Amendments Charges
Cancellations must be made in writing and will take affect from the date received by
CAPS. No cancellations will be accepted verbally.
All bookings are subject to cancellation charges per car as follows:
- Outside of 24 hours of first parking date: £7.50 administration charge.
- Within 24 hours of first parking date: 100% charge.
- Parking Express SuperSaver and Summer Special SuperSaver products cannot be cancelled or amended.
- Advance products cannot be cancelled or amended. (Advance products indicated by the word "Advance" in the name of the product.)
- Where cancellation waiver has been purchased a booking can be cancelled at any time prior to the time the parking was booked for, a full refund will be given minus the cost of the cancellation waiver.
Any changes made to a booking will be subject to amendment charges as follows:
- Outside of 24 hours of first parking date: any additional cost of parking.
- Within 24 hours of first parking date: £7.50 or 50% of cost of parking; (whichever is the lesser) and any additional cost of parking.
- Parking Express SuperSaver and Summer Special SuperSaver products cannot be cancelled or amended.
- Advance products cannot be cancelled or amended. (Advance products indicated by the word "Advance" in the name of the product.)
- Where cancellation waiver has been purchased a booking can be amended at any time prior to the time the parking was originally booked for, only the additional cost of parking (if applicable) will be charged.
Complaints
CAPS are willing to consider complaints on your behalf, complaints must be made in
writing and all relevant documents and receipts must be forwarded with your complaint.
All information is correct at the time of going to press.